Q: Are there fees for using Ops?
A: Yes, suppliers are charged fees for using the OpsTechnology software. OpsTechnology charges a small fee per invoice based on the invoice package selected during registration. The fees overtime will be significantly outweighed by the process saving that suppliers realize.
Q: Will I need a new invoice package for each customer?
A: No, your invoice package can be shared with all Avesta communities and property management companies
Q: Will I be charged monthly?
A: Electronic Invoice Suppliers are only charged each time the number of available invoices reaches the minimum balance for the invoice package selected
Managed Catalog Suppliers are billed monthly based on the transactions completed during the monthly billing period
Q: Will my invoices expire?
A: No, the invoices remain with your OpsMerchant account as long as you are a part of the OpsTechnology supplier network.
Q: I already have a OpsMerchant account, how can I add Avesta communities to my Ops account?
A: To register for a new property management company using your current OpsTechnology account, you can:
- Login to your OpsMerchant account
- Go to Account & Settings
- Key the invitation code into the Invitation Acceptance area
- Complete the online registration process
Q: Where do I find my account number to set up the communities?
A: The account number used should be your accounting systems unique identifier for each community. If you do not use account numbers, the community name can be unique. Please note that each community should have a unique name or number assigned.
Q: What is a WTN number and where do I find it?
A: A WTN number is a Work Tracking Number; this is often referred to as a PO (purchase order) number. If you are receiving orders in your OpsTechnology account, the WTN number will be displayed on your order. If you are an electronic invoice supplier, the WTN number should be provided to you by the community.
Q: I made a mistake on an invoice, how can I correct or void it?
A: Invoices can’t be voided in OpsMerchant. Please process a credit memo to correct the invoice if a mistake is made. See the how to create a credit memo document in the training section for details on how to issue a credit memo.
Q: How can I tell if my invoice has been paid?
A: Payment information (check number, date, and amount) will be sent back to OpsTechnology after the payment is processed. This information can be found on your invoice in OpsMerchant.
- Go to Invoices
- Select the invoice
- Scroll to the bottom of the page to view payment details
- Please note that this information is not provided by OpsTechnology